Terms & Conditions
We accept bookings in advance of any work undertaken. For tuition we accept block bookings of half termly in advance. To qualify for the discounted half termly rate, full payment must be made by the Friday before the first day of each half term by bank transfer to our account.
Consultancy and Training terms and conditions will also be agreed in advance on an individual basis. Any contracts entered into will be deemed to be subject to English Law.
Ian has an enhanced DBS, which is on the update service, and has received relevant certificated training in Safeguarding, Child Protection and the Prevent Programme, GDPR Essentials and Online Safety.
Whilst we would love all our students to enjoy 100% attendance we understand that there will be times when illness or holidays mean that does not happen. We allow for 2 weeks pre-booked holidays during term time, which will be credited to your next half term. Unfortunately, as a small business, we cannot offer refunds for illness or technical failures, where that is beyond our control, but will give credit for lessons missed where enough notice is given, so that the time slot can be re-booked by another student. For safeguarding reasons a parent or guardian should be with the pupil during any online lesson, although they will not be required to take part in the teaching or learning taking place, or be on camera. Online lessons will take place using Zoom technology with a link being provided by ILB Education in advance.
Should you wish to cancel booked lessons we require four weeks notice of that cancellation.